01 / Customer experience
Your website, shop or portal gives customers and staff the interface they need.
Infrastructure
Behind your website, a clearly managed foundation
I directly manage the environments, configurations and release processes that support the applications I operate. The aim is simple: clear responsibility for the technical work behind your business.
- Managed directly by Matteo
- Access matched to responsibility
- Operational scope agreed upfront
Four parts, one coordinated operating approach
02 / Business logic
Application rules coordinate the agreed workflows and control which actions each account can take.
03 / Business data
Access boundaries and agreed data-handling processes support the information used by the application.
04 / Operational care
Release management, monitoring, updates and recovery procedures are scoped around the service.
What direct management means for you
I am responsible for the technical configuration and operation within the agreed service. Changes have a named owner, and support requests can be investigated with the context of how the application was built.
The operating plan defines release checks, access controls, backup arrangements and restore verification. Coverage and frequency depend on the agreed scope; they are not an unconditional availability or recovery guarantee.
Clarity about data and continuity
The agreement defines authorised access to business data, standard exports and transition assistance. Software licensing and access to source code are separate from data portability.
Before launch, we agree who can approve changes, how to report an incident and what support is available. If your operations need stronger continuity arrangements, those requirements are assessed and quoted separately.