Maintenance
Dependency updates, backups, certificate checks, monitoring and small planned improvements.
Maintenance and support
Planned technical support for websites and business-critical applications
Support works when priorities, response expectations and system ownership are explicit. Choose planned maintenance, a retained support allocation or a separately scoped incident response.
- Defined support boundaries
- Preventive maintenance
- Security-aware incident handling
Support matched to operational risk
Retained support
A reserved monthly allocation for known systems, with agreed response targets and a prioritised queue.
Incident response
Time-critical investigation for outages or credible security events, subject to availability and explicit emergency rates.
Urgency is assessed by impact, not message volume
A production outage, active compromise or material data risk is treated differently from an urgent content change. The support agreement defines severity, communication and escalation before an incident occurs.
- Known systems and responsible contacts
- Severity definitions and target response windows
- Included hours and out-of-scope rates
- Backup, rollback and incident documentation